For the Module 3 SLP you will be applying the concepts you learned in the background materials regarding conflict and negotiation to a situation from your own personal experiences. Carefully review the background materials regarding types of conflict, causes of conflict, negotiation stages, and conflict management styles. It is important to first understand these comments from the background readings before starting this assignment.
Once you have thoroughly reviewed the background materials, think of a situation in the workplace where a conflict erupted and management had to intervene and some type of negotiation was involved. Then write a three page paper addressing the following four questions, and make sure to cite at least one of the required background readings for each of your four answers :
- 1. Was this conflict functional or dysfunctional?
- 2. What was the cause of the conflict? Use the terms from the background materials in your answer – e.g. was the conflict a result of interpersonal issues, a specific task involved, due to inter-organizational issues, etc.
- 3. Of the five approaches to conflict management outlined in Chapter 1 of Raines (2013) which approach was used by management to resolve this conflict?
- 4.Did the negotiations involve integrative or distributive bargaining? What stages of negotiation did management go through, and did these stages match the four stages discussed in Sims (2002) or the five stages discussed in the Pearson interactive tutorial?
- Background reading
Conflict and negotiation. (2014). Pearson Learning Solutions. New York, NY.
The following two readings are especially important for the Case Assignment so go through these chapters carefully:
Sims, R. (2002). Chapter 10 Conflict and negotiation at work. Managing Organizational Behavior. Greenwood Press Westport, CT [Ebrary]
Kumar, N. (2009). Chapter 18: Conflict. Organizational Behaviour: A New Look: Concept, Theory and Cases. Himalaya Publishing House, Mumbai